Chap­ter 6 of We Solve Mur­ders takes us deep­er into the life of Felic­i­ty Wool­las­ton, a woman who has suc­cess­ful­ly nav­i­gat­ed the ever-evolv­ing land­scape of busi­ness for decades. Despite a recent surge in clients that has revi­tal­ized her career, she remains sta­tioned in the same hum­ble office space above a trav­el agency on Letch­worth Gar­den City’s bustling High Street—a space she has inhab­it­ed for near­ly forty years. This office, though mod­est, has been the heart of her pro­fes­sion­al life. Even with the mount­ing demands of the mod­ern dig­i­tal world, Felic­i­ty is hes­i­tant to hire staff, pre­fer­ring to man­age every­thing on her own. It is her innate inde­pen­dence, cul­ti­vat­ed over years of soli­tary work, that has made her resis­tant to the idea of change.

From her office, Felic­i­ty often gazes out the win­dow, observ­ing the rou­tine move­ments of the town. A man in a suit talks on the phone, a teenag­er casu­al­ly smokes by the side­walk, and a mobil­i­ty scoot­er user pass­es by—each play­ing their role in the qui­et pulse of the city. These every­day occur­rences give Felic­i­ty a sense of calm but also spark her obser­vant nature. She notes that the man on the phone might not be entire­ly truth­ful, a sus­pi­cion borne from years of expe­ri­ence in read­ing peo­ple. In addi­tion to these small, fleet­ing moments, Felic­i­ty has noticed how her busi­ness has shift­ed. Recent changes in the enter­tain­ment indus­try have impact­ed her client base, with many long-term clients step­ping away due to scan­dals or health-relat­ed issues. This sud­den turn of events left Felic­i­ty unpre­pared, but a chance encounter with a woman in a green trouser suit led her down a path she had­n’t expected—one that intro­duced her to the world of influ­encers and brand man­age­ment. As a result, Felic­i­ty rebrand­ed her busi­ness, tran­si­tion­ing from Felic­i­ty Wool­las­ton Asso­ciates to the mod­ern and edgy Vivid Viral Media Agency.

Despite the over­whelm­ing changes, Felic­i­ty finds her­self intrigued but some­what bemused by this new field. The dynam­ic world of influ­encers and dig­i­tal mar­ket­ing presents a stark con­trast to her old way of doing busi­ness, but it hasn’t dimin­ished her stand­ing in the indus­try. She remains rel­e­vant, despite not ful­ly under­stand­ing the tech­no­log­i­cal and dig­i­tal nuances of the mod­ern mar­ket. As invoic­es for dig­i­tal ser­vices pile up, Felic­i­ty still finds joy in sim­ple, every­day moments—like her rou­tine vis­its to the post office near her favorite cof­fee shop. These small, peace­ful activ­i­ties are a wel­come reprieve from the clut­ter of new-age prod­ucts and pro­mo­tion­al gifts that now crowd her office. How­ev­er, she holds onto the same prin­ci­ples that have always guid­ed her, espe­cial­ly her ded­i­ca­tion to sup­port­ing her clients. She takes pride in the rela­tion­ships she’s cul­ti­vat­ed over the years, even as the nature of busi­ness and her indus­try changes around her. Her office, while filled with tech gad­gets and social media-relat­ed para­pher­na­lia, remains a reflec­tion of her endur­ing val­ues: a place where gen­uine care for her clients’ needs takes prece­dence over the newest trends.

Though Felicity’s career has evolved, her approach to work hasn’t changed all that much. She con­tin­ues to book tele­vi­sion appear­ances for her clients, han­dle their social media engage­ments, and secure oppor­tu­ni­ties in the same way she always has. Her suc­cess in these areas hasn’t dimin­ished, even as her clien­tele shifts and the tools of her trade evolve. It’s clear that Felic­i­ty has found a bal­ance between adapt­ing to the chang­ing world of busi­ness and hold­ing onto the prac­tices that made her suc­cess­ful. She knows that despite the con­stant flow of tech­no­log­i­cal advances, her core values—those that pri­or­i­tize her clients’ well-being and their careers—remain the same. This chap­ter shows Felicity’s inter­nal con­flict as she tries to rec­on­cile her tra­di­tion­al approach to busi­ness with the mod­ern expec­ta­tions of the dig­i­tal age.

Ulti­mate­ly, this chap­ter show­cas­es the com­plex lay­ers of Felicity’s character—her will­ing­ness to evolve along­side her clients, her accep­tance of mod­ern tech­nol­o­gy, and her unwa­ver­ing com­mit­ment to sup­port­ing oth­ers. It high­lights the emo­tion­al depth of a woman who has faced per­son­al and pro­fes­sion­al chal­lenges yet con­tin­ues to adapt with resilience and strength. The chap­ter beau­ti­ful­ly con­trasts Felicity’s nos­tal­gic long­ing for sim­pler times with the con­stant push towards moder­ni­ty in busi­ness, show­ing the strug­gles of main­tain­ing one’s iden­ti­ty in a rapid­ly chang­ing world. Felicity’s abil­i­ty to con­tin­ue her career and thrive amidst these changes is a tes­ta­ment to her adapt­abil­i­ty and her endur­ing com­mit­ment to doing what she loves.